MANAGEMENT ASSOCIATE

State Salary Grade 13

Nancy S. Grasmick Building

200 West Baltimore Street

Baltimore, Maryland 21201

The main purpose of this job is to independently perform all administrative duties required to support the Certification Branch Chief and handle the customer service requirements for the certification branch including tracking all complaints and waiver requests. This includes staffing the certification assistance call center and email account. Furthermore, this position requires the incumbent to discharge the essential job functions and assigned duties independently with little to no supervision.

• To provide internal and external constituents with complex certification information based on a thorough knowledge of the laws, regulations and policies that pertain to educator certification.
• Provide executive assistance and support to the Branch Chief including: coordination of the Branch Chief’s mail, calendar, telephone, and email requests and determination of the appropriate course of action for response; coordination of branch workflow; preparation of correspondence entailing a wide knowledge of the Division’s and Branch’s procedures, functions, and policies for the review and signature of the Branch Chief; and maintain and type confidential material.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years performing secretarial work or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration or Personnel Specialist classifications or Administrative, Clerical, or Office Services specialty codes in the Special Assistant or Secretarial fields of work on a year-for-year basis for the required experience.

Applicants must meet this selective qualification to be considered. Include clear and specific information on your application regarding your qualifications.

1 year experience with Microsoft Office Suite (Word and Excel)

The following qualifications are preferred, not required:

• Customer service experience
• Call center or multi-phone experience
• Microsoft Office Share Point or Customer Relationship Management (CRM) experience

Proof of eligibility to work in compliance with the Immigration Reform and Control Act and travel throughout the state are required. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

Please provide sufficient information on your application (and on separate pages, if necessary) to show that you satisfy the qualifications for this recruitment.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Resumes may not be submitted in lieu of completing the employment application.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You will be required to complete a supplemental questionnaire. Therefore, it is important that you provide complete and accurate information on your application. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. The examination will consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

 

STATE OF MARYLAND BENEFITS

 

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: 

Maryland State Department of Education

Office of Human Resources

C/o Marcia Cooper-Stokes

200 West Baltimore Street

Baltimore, Maryland 21201

If you need to submit additional information, the preferred method is to upload your document(s) by electronic means with the submission of your application. However, if you’re unable to upload your documents, please fax requested information only to 410-333-8950 (providing a cover sheet with the following : each page of the attachment your First and Last Name, Recruitment Number, and the last 4 digits of your SS# and indicate application Management Associate- [JobAps#: 18-002650-0002]).

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.

Resumes will NOT be accepted in lieu of completing the online or paper application.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. We thank our Veterans for their service to our country, and encourage them to apply. Bilingual applicants are encouraged to apply.  

TTY  Users: call via Maryland Relay