NETWORK COORDINATOR ASSOCIATE

Recruitment #1710-4338-001

Introduction

  ** THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEE EMPLOYEES ONLY**

Purpose

Under the direction of the Information Technology Manager, the Network Coordinator Associate assists in the maintenance, upgrade, and support of the Milwaukee Water Works’ local area networks, office automation, and server-based application systems, including related equipment.

Essential Functions

  • Assist network clients in the management, administration, configuration, operation, and support of network operating systems, infrastructure, and servers; ensure availability and security of local area network (LAN), wide area network (WAN), and Internet/Intranet services to authorized users.
  • Identify, troubleshoot, and resolve problems with network systems and infrastructure, office automation systems, and related hardware. Serve as the primary contact to receive, log, track, and forward problem reports and enhancement requests.
  • Assist with the documentation of Water Works networks, procedures, standards, and systems configuration.
  • Maintain inventory and warranty records for network and computer equipment, software, and peripherals as needed.
  • Schedule warranty repairs of network and computer equipment and peripherals as needed.
  • Develop and test new systems and applications for client server applications.

Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

Conditions of Employment

  • The Network Coordinator Associate must be willing to respond to technical emergencies during non-standard hours or may at times work an altered work schedule.
  • Ability to transport computer hardware and accessories weighing up to 35 lbs.

Minimum Requirements

  1. Regular status as a City of Milwaukee employee, having successfully completed a probationary period for a civil service position.
  2. Bachelor’s Degree from an accredited college or university in information technology, computer science, mathematics or closely related field.
  3. Two years of experience providing technical support services to multi-user LAN based systems at server and client levels in a local area network environment or performing other duties related to this position.
  4. Valid driver’s license at time of appointment and throughout employment.

Equivalent combinations of education and experience may also be considered.

IMPORTANT NOTE: College transcripts are required and must be received by the application period closing date. Transcripts should be attached to your online application. Applications without transcripts attached will be considered incomplete and will be rejected. Student/unofficial copies are acceptable; however, your transcript must be legible and include your college/university name, your name, the degree completed (if applicable) and the date completed.

Desirable Qualifications

  • Experience developing and supporting applications in Microsoft Office Suite.
  • Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional (MCITP), or a related certification.
  • Experience in Microsoft Active Directory Support and GPO administration.
  • Experience with Microsoft Deployment Tools.
  • Experience with SAN/Storage Administration.
  • Experience with GIS support Bentley/ESRI.
  • Experience with databases and database administration (Oracle preferred).
  • Experience with virtualized systems

Knowledges, Skills, Abilities & Other Characteristics

  • Knowledge of network operating systems (e.g. Microsoft Windows Server 2008 & 2012, Windows Server 2016, AIX, Unix and Linux).
  • Knowledge of PC operating systems (e.g. Microsoft Windows 7, Windows 10).
  • Knowledge of standard office applications, including spreadsheet, database management, and presentation programs.
  • Knowledge of networking concepts, technologies, and practices, such as windows imaging deployment, antivirus strategies, corporate backup procedures, and TCP/IP protocol.
  • Knowledge of Symantec Backup Exec software.
  • Knowledge of Vmware vSphere software.
  • Ability to research and resolve technical problems using the Internet.
  • Written and oral communications skills, including the ability to write clear instructions and documentation.
  • Interpersonal and customer service skills; ability to work cooperatively with the Milwaukee Water Works’ management staff, support personnel, outside vendors and consultants.
  • Analytical and technical skills.
  • Ability to exercise sound judgment.
  • Ability to work independently and to self-motivated.
  • Ability to solve complex problems.
  • Initiative, honesty and integrity.

Current Salary

The current salary range (Pay Range 2EX) for City of Milwaukee residents is $48,670-$63,426 annually, and the non-resident salary range is $47,476-$61,870.  Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.

Selection Process

THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of related education, experience and accomplishments, written tests, interview, or other assessment methods.  The Department of Employee Relations and the Department of Public Works reserve the right to call only the most qualified candidates to oral, performance tests or personal interviews. Information from the selection process will be used to make a hiring decision. Selected candidates will be transferred and/or promoted to the position.

Note: Transfer/Promotional Opportunities and Promotional Examinations are not open to Milwaukee Public Schools employees or to the public. Only current City of Milwaukee employees and civilian personnel in MFD and MPD hired through a City Service Commission process who have successfully passed a probationary period for a Civil Service position will be considered. Individuals with exempt, provisional, temporary, or emergency appointments are not eligible for transfer.

Additional Information

APPLICATIONS and further information can be accessed by visiting www.jobaps.com/MIL.

  • Applications and transcripts should be submitted no later than the deadline listed above.
  • If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
  • The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.

Conclusion

EEO 203

The City of Milwaukee values and encourages diversity and is an equal opportunity employer.