Manager I

Care Coordination Services Manager

Recruitment #TEX-0922-081474

Introduction

This announcement has been reissued for additional recruitment. Previous applicants do not need to reapply.

APPOINTMENT TYPE: Temporary Exempt, full-time position not to exceed three (3) years. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Appointing Officer.

 

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website: http://dhsh.sfgov.org/

 

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for single adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, single adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 6,500 units which provide permanent housing and services to formerly homeless individuals and families.

 

What You’ll Be Doing

San Francisco’s Whole Person Care (WPC) Program is a five-year pilot ending December 2020 and funded by the California Department of Healthcare Services (DHCS).  San Francisco's WPC aims to coordinate health, behavioral health, and social services in a person-centered manner with the goals of improving beneficiary health and wellbeing, while using resources such as services and technology more efficiently and effectively.  San Francisco’s WPC pilot will support integrated care for a particularly vulnerable group experiencing homelessness.

 

The Whole Person Care Team will be a small inter-agency, multi-disciplinary team of project managers, analysts, designers, clinicians, and information technology experts who will utilize design-thinking, equity-lensed and human-centered principles.  The Care Coordination Services Manager reports to the Deputy Director for Programs at HSH, and is responsible for coordinating HSH services implementation under San Francisco’s WPC program.  Responsibilities will include developing and monitoring WPC contracts and procuring services; coordinating with Human Resources to recruit staff; assuring timely reporting to stakeholders including the California Department of Health Care Services (funder) and the WPC Steering Committee; assuring and monitoring project work plans and dashboards; and serving as the liaison between HSH and WPC partners, outside agencies and other departments/programs.

 

Essential Duties and Responsibilities:

 

  • Coordinates the HSH implementation of all WPC activities and provides oversight of ongoing WPC planning activities including reports, budgets, workplans, staff recruitment, communications, and administrative responsibilities to support the initiative.
  • Develops and Implements Care Coordination services in the community for highly vulnerable people experiencing homelessness and formerly homeless people living in housing.
  • Coordinates with DPH and the state to meet WPC requirements, including preparation of quarterly and annual reports and attendance of mandatory state and regional WPC meetings.
  • Provides direct oversight of Care Coordination services and contracts within HSH;
  • Supports collaboration and information sharing between DPH, HSH, HSA, and the San Francisco Health Plan (SFHP) program staff, facilities, and the agencies or community groups with which they work;
  • Develops and monitors Memoranda of Understanding (MOU) and contracts;
  • Initiates plans and assignments for each WPC effort;
  • Plans overall operations and policies and coordinates activities, develops, and implements systems to be used;
  • Assesses and re-assesses program efforts, efficiencies, and effectiveness, and determines goals and priorities;
  • Acts as WPC liaison with outside agencies and their departments/programs, to render advice on program policies and improve program activities;
  • Monitors training quality and technical assistance needs;
  • Monitors the work of and coaches subordinates to improve performance.
  • Evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures within Care Coordination Services.
  • Coordinates budget preparation; prepares reports, memoranda, and correspondence; and maintains statistical records.
  • Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities.
  • Assists in developing and implementing operational policies to ensure the efficient operation of section or program.

Minimum Qualifications

Possession of a baccalaureate degree from an accredited college or university, AND

 

Three (3) years of professional level management experience with primary responsibility for overseeing, monitoring, and/or coordinating a program providing homeless, housing, health and/or social work services.

 

Desirable Qualifications:

 

  • Advanced degree and/or clinical certification in social work, public health, or MFT;
  • 3 or more years of program management experience;
  • 2 or more years of Federal or State grant management experience preferred, including budgeting and monitoring responsibilities;
  • Familiarity with Whole Person Care and other Medicaid Waiver programs;
  • Working knowledge of laws and regulations governing Medicaid/Medi-Cal and related public health programs; policies governing contract formulation and management; program planning and evaluation techniques; budget and grant preparation and administration; and
  • Ability and Skill to supervise; communicate effectively orally and in writing; establish and maintain a variety of working relationships; use computers/computer systems; perform and prioritize multiple tasks.

The stated desirable qualifications maybe used to identify job finalists at the end of the selection process when candidates are referred for hiring.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

 

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

 

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

 

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

 

If you have any questions regarding this recruitment or application process, please contact the Human Resources Analyst, Queena Poon, by telephone at 415-355-5212, or by email at queena.poon@sfgov.org.

Selection Procedures

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the hiring department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

 

Verification of Experience/Education

Applicants may be required to submit verification of qualifying education and experience, at any point in the application, examination or departmental selection processes. Verification of work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of service, and signature of the employer. San Francisco City and County employees do not need to submit verification of their City employment, but must submit verification of outside experience. San Francisco City and County employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1.

 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

 

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

 

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

 

Reasonable Accommodation Request: Information on requesting reasonable accommodation for persons with disabilities can be found at:

http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

 

General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

 

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification

 

Issued: October 27, 2017

Reissued: November 15, 2017

Micki Callahan, Human Resources Director

Department of Human Resources

Recruitment ID Number: TEX-0922-081474

HSH/RW/415.355.5212

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

 

For more information about benefits, please click here.


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