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Triage Specialist Assistant

Recruitment #121120-UNCY-128


DO NOT submit an application for this position to Human Capital Management!


 To apply, please follow the directions below:


Oklahoma Department of Mental Health & Substance Abuse Services (ODMHSAS) offers excellent benefit and retirement packages; send resume with cover letter referencing job title #2012-071 Triage Specialist Assistant(Woodward- Outpatient) to the address below.

ODMHSAS/ Human Resources Office
1222 10th Street, Suite 201N
Woodward, OK  73801
Fax (580)254-2985,



Under immediate to general supervision assists in the provision of telephone and face-to-face contact, screening and referral.

May also work to establish and maintain a treatment focused milieu for consumers and family members receiving treatment services


Clinical -

Under supervision, provides initial response to callers and/or persons seeking mental health and substance use services.

Interviews clients and families to obtain information relevant to assessing presenting problems, resources, needs and appropriate levels of intervention.  Reports data to triage/admission teams for consideration in the development of an intervention plan.

Receives training in statutes, guidelines, policies, and procedures governing delivery of mental health and substance abuse services, including legal criteria for involuntary hospitalization, client rights and confidentiality. Provides information to clients, their families, other community agencies, and the general public regarding these issues.

Under supervision, arranges for dispatch of law enforcement and other emergency services to scenes of psychiatric emergencies of sufficient severity to require involuntary treatment.

Participates as a member of a multidisciplinary triage/admission treatment team; assists in the face-to-face evaluation of individuals presenting with request for, or in need of, treatment including outpatient, residential, and/or voluntary or involuntary hospitalization.

May manage a case load of clients requiring case management services.

Completes evaluation and referral paperwork.  Makes referrals and coordinates appointments.

Under supervision, provides supportive counseling to suicidal and at risk callers; assists in referring callers to appropriate level of care or emergency team as needed. Receives training in counseling and crisis intervention techniques and serving as the client’s advocate in having their needs met in the least restrictive setting.

Participates in staff conferences for the purpose of overall program planning and diagnosis for persons experiencing mental health and substance abuse crisis.

Performs other duties as assigned.

Direct Care –

Participates in multidisciplinary treatment team meetings.  Provide feedback related to consumer’s participation and progress in rehabilitative activities and general milieu functioning.

Under supervision, provides rehabilitative group and individual services with consumers and family members.  Is responsible to document services adequately following documentation guidelines.  Acts as a mentor to other direct care staff who are learning to provide said services.

Works in concert with patient care assistants to provide a safe, well organized and treatment focused community. 

Performs direct nursing tasks including taking vital signs, assisting with activities of daily living, hygiene needs, etc.

Charts observations and activities, reporting pertinent changes in the consumer’s conditions.

Assists in maintaining and providing a clean, safe environment.

Escorts consumers to and from various destinations.

Performs other duties as assigned.


Knowledge of current social and economic problems; of human behavior; mental illness and substance abuse issues; of human relations; of community resources; of psychiatric and medical terminology; of interviewing techniques.

Skill in dealing effectively and courteously with people; in working cooperatively and effectively with community resources; in exercising good judgment in evaluating situations and in making  decisions; in working effectively in a high stress, fast paced work environment; and in presenting information clearly and accurately, orally and in writing.


Completion of the curriculum requirements for a baccalaureate degree in a behavioral health field.


Willing to fulfill any job related travel normally associated with position, e.g., attend training and etc.  Must maintain a valid driver’s license.









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