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Family Assistance Coordinator

Recruitment #130116-UNCH-02


Basic Purpose:  Working under the supervision of the program director, the Family Assistance Coordinator will ensure that Guard member families are informed about the importance of their jobs in support of the National Guard, that families are aware of the existence and nature of benefits and entitlements both in their current status and upon mobilization, and every Guard member’s family is contacted at least once per month.  Serve as a team supervisor and assistant to the Program Director on the management and administration of the Family Assistance Specialists

Typical Functions:
• Knowledge of the principles, policies, program goals and methodology of the National Guard Family Program.  Must be able to gather and analyze information regarding the issues affecting National Guard families and to provide assistance in dealing with the issues identified
• Establish and maintain the process for contact with each married and single deployed Guard member’s family or point of contact to offer assistance and determine any issues or concerns that the family may have.  Encourage the support of volunteers and unit members to provide monthly contact and maintain a database that documents the family information and the contact
• Establish positive working relationships with state and local military, government, and civilian agencies and offices, social service agencies, community services, businesses and civic organizations that may be able to provide support and services to Guard members and families.  Assist the FAS with the development of current lists that include the full name of the resource, POCs, complete address, telephone number, and description of the services provided
• Ensure that each FAS complete all Family Assistance records, reports, logs and communications records.  Ensure each FAS completes FAC modules from NGB.  All records input into Guard Family Management System (GFMS) will be used to track work load and performance.   These will be consolidated and forwarded to the state Family Program Office as scheduled by the SFPD.
• Ensure that each FAS is entering and logging all contacts, cases and communication with Service members and their family members in GFMS within 72 hours of initial contact
• Maintaining and updating the directory of resources, agencies and organizations available to assist military families
• Become familiar with and maintaining/accessing all regulations and guidance that is applicable to the operation of the FAC, particularly those that pertain to assisting families
• Responding to and effectively handling time-sensitive calls as they are received, to include during off-hours
• Other duties as assigned.

Knowledge, Skills and Abilities:  Good communication (verbal/written) and interpersonal skills; Basic computer skills, familiar with Microsoft Windows and other Microsoft software applications, including MS Outlook, Word, Excel, PowerPoint and Access;  familiar with FAX machines/photocopiers; learn basic telephone communication skills and technical skills (forwarding, conference); ability to use Internet; experience with the military (prior service, military family member, military volunteer); flexibility with working schedule is mandatory; successful security review as required by the government.

Experience and Education: High School diploma and at a minimum one year of full-time work experience providing family assistance to military service members and their families and possess a broad based knowledge, experience, and skills in the areas of military personnel, family readiness and human resource matters.

Benefits:  This is a full-time unclassified state position with full state retirement and insurance benefits, including paid health, dental, life, and disability insurance for the employee and 75% paid health insurance for dependents.  Annual leave of 10 hours per month and sick leave of 10 hours per month begin accruing immediately.

Conditions of Employment:
• Unclassified service as an employee at will
• Contingent on a favorable background check
• Contingent on a favorable pre-employment drug & alcohol screening
• Nac-I
• Maintain a valid driver’s license
• Available to work if called in due to an emergency
• FLSA Exempt status

Physical Requirements: 
• Sitting for long periods of time.
• Computer work for long periods of time.
• Able to lift fifteen (15) pounds.

Notes:  Position is located in Oklahoma City, Oklahoma 

Employment eligibility verified through e-Verify (Homeland Security), and a National Agency Check for positions that require computer access


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